I am beyond frustrated with CIMB Bank Philippines. Their customer service is unbelievably slow, taking 4–5 days to respond, and when they finally reply, they provide no solutions—just nonsense questions that show no understanding of the issue, even after I’ve explained everything multiple times. It’s as if they don’t even read or comprehend the concern!
My issue? Their app keeps giving errors despite me doing all the troubleshooting steps:
Uninstalled and reinstalled the app.
Upgraded to the latest version (V2.124.1).
Restarted my phone.
Set up biometric login and a new PIN (a hassle since reinstalling wiped my data).
Still, the same error persists. Adding to the frustration, I am currently traveling and only have a month in the Philippines. Last year, the same thing happened—I couldn’t get my debit card delivered because of their faulty app and horrible service. My entire vacation was wasted trying to deal with this bank.
It has been over a week since I contacted them about this, and their responses remain useless and delayed. Do they even work every day? Their lack of urgency and competence is appalling.
CIMB advertises itself as “the best bank,” but my experience says otherwise. Their app is terrible, their service is the worst I’ve encountered, and they wasted my precious time. I am furious, disappointed, and would NEVER recommend this bank to anyone. Save yourself the headache and look for a better bank. Video Screen Record:
And below is the youtube link for the last year issue:
I’m exhausted and have completely lost hope of getting any solutions, especially since this exact issue happened last year. My frustration has reached its peak, and I’ve decided to blog about this experience to bring more attention to the problem.
CIMB Bank Philippines, slow customer service, app errors, worst banking experience, delayed responses, poor customer support, unresolved issues, bad banking reviews, CIMB app problems, customer frustration
Photo credit to: retailnews.asia
