Stay safe in Porto Alegre with our tourist safety guide. Find tips on protecting belongings, emergency contacts, and details about DPTUR, the Tourist Police Station at Salgado Filho International Airport, ready to assist with crime reports, lost documents, and more.
DPTUR – Tourist Police Station
Location: The Tourist Police Station (DPTUR) is located on the arrivals floor of Salgado Filho International Airport (Av. Severo Dullius, 90010, São João Neighborhood, Porto Alegre, RS). Managed by Fraport Brasil, it serves to assist tourists and investigate crimes against them.
DPTUR works closely with the Federal Police, airlines, and other public agencies to handle cases involving tourists and the airport community. They investigate crimes such as theft, fraud, and lost documents, and provide support in situations requiring consular contact.
With a 24-hour, multilingual staff experienced in handling international cases, DPTUR officers speak English, French, Spanish, German, and Italian. They can also provide on-call assistance to other police stations in the state to support foreign visitors.
When to Contact DPTUR:
- If you’re a victim of a crime, such as theft or fraud.
- To report lost documents necessary for boarding or travel.
- For support in contacting consulates.
- When tourists are involved in cases where they are accused of crimes.
Safety Tips for Tourists:
- Keep a close eye on your belongings. Don’t leave valuables like wallets, phones, or tablets unattended, even briefly.
- Carry minimal cash and avoid placing wallets in back pockets. If someone tries to take your belongings, do not resist.
- After disembarking, ensure your luggage is intact and closed as it was when you boarded.
- Keep copies of essential documents at your accommodation.
- Be cautious with strangers in public, especially in open-air cafes or while using ATMs. Avoid prolonged conversations with unknown individuals.
- Report all incidents to DPTUR, no matter how minor. Our team is here to help.
Emergency Contacts:
- Salgado Filho Airport (Porto Alegre Airport): +55 51 3358 2000
- Military Police: 190
- Fire Department: 193
- Traffic (EPTC): 118
- Civil Police: 197
- Federal Police: +55 51 3235 9000
- SAMU (Emergency Medical Services): 192
DPTUR Contact Information
- Address: International Airport, Salgado Filho (arrivals floor), Porto Alegre, RS, Brazil, ZIP Code 90200-000
- Phone: +55 51 3371 2703
- Email: poa-dptur@pc.rs.gov.br
Also Read: How do I find out the address and contact details of the Federal Police in Brazil?
